$10 FLAT RATE SHIPPING, CANADA-WIDE!

FAQs

The following frequently asked questions should help answer your Wittner Co. query. If you require further assistance, please contact our Customer Support team.


Where did Wittner.ca originate?

Wittner is a beautiful footwear brand out of Melbourne, Australia and is a new brand to Canada.

Why can't I access the Wittner.com.au site?

As Australia and Canada are at such a distance and experience opposite seasons, we would like inquiries to go through the Canadian HQ so we are in touch with what our customers are looking for. Please don't hesitate to reach out to us with any inquiries at info@wittner.ca.

How do I care for my Wittner Shoes?

Most Wittner shoes are made of leather and should be cared for accordingly. Although leather is a durable material it cannot withstand all weather conditions and should not be used in place of rain or snow boots.

Sometimes finding shoe polish to match the colour of your boot exactly is difficult to find -if you want the biggest selection of colour polishes go to your local cobbler or shoe repair. The other important shoe care routine we suggest is an all protector, which should be used every 8 -10 wears.

How do I return my order?

Wish to return your order? Please find our Refund & Exchange Policy here.

How do I exchange my order?

Ordered too soon? Please find our Refund & Exchange Policy here.

How do I cancel an order?

If you wish to cancel your order within 24 hours after placing it, please contact Wittner.ca directly at 1-877-322-1941.

How much does shipping cost?

Canada Post fee for shipping in Canada is currently a $10 flat-rate. Shipping and handling is non-refundable.

The cost for shipping to the USA varies depending on location and will be calculated at checkout.

Do you deliver internationally?

Yes, Wittner.ca ships to the USA.

Can't find what you're looking for?

Contact us at info@wittner.caso we can help!

How do I know my shoe size?

Please find our Fit Guide here.

Is it safe to use my credit card?

Yes. Credit card and order data is encrypted and secure through Shopify with SSL Certification.

Can I use a credit card to pay for my order?

Yes. You can pay for items in your shopping cart using VISA, MasterCard, AMEX or other credit cards in addition to PayPal.

How long will it take to get my order?

Depending on where you live, in Canada, it will take 3-7 days to get your order. Ship times to the USA will vary depending on customs wait times.

Can I return my shoes if I've worn them outside?

No. Shoes must be returned unmarked, without signs of wear and/or tear. We suggest wearing your shoes inside a few times to make sure they are the right fit and feel for you.

What if my shoes are defective?

If you have received defective merchandise, please contact Wittner.ca immediately to resolve the issue.

I have more questions; how do I get answers?

Feel free to contact us anytime at info@wittner.caor toll free at 1-877-322-1941 from 8:30am to 4:30pm PST.

Search our store